Laser Clinics Australia - Charlestown Square

Tiffany was BEYOND amazing! As a renown scaredy cat when it comes to laser, I was so stoked to get Tiffany as my laser clinician! She was professional, put me at ease, explained everything and was (above all) so kind and empathetic! I will recommend her to ALL my friends! If you’ve been meaning to try out laser, definitely go see her!

I received my first facial at Laser Clinics, and I must admit I had a very comfortable first experience. My therapist, Jessica, was very knowledgeable and talked me through each step of the way. She offered me products at the end of my treatment and explained in thorough detail how to care for my skin following the facial. My experience felt personalised, and I felt as though all of my skin concerns and goals were accounted for! I would highly recommend this clinic to anyone in search of laser hair removal or facial treatments! Not only did I feel comfortable and welcomed, but my skin looks and feels great! I am very happy with the outcome of my facial and will definitely be returning in future. Massive thank you to Jessica for your care and for making me feel beautiful.

I hope to provide a fair review here. My appointment today was changed to be 2hrs earlier, because the girl was leaving early for a long weekend, which I agreed to despite explaining it would be very difficult with my family plans. I am horrified to say, I drove 4 hours to be there, provided updates on the way that I expected to be a few minutes late, however when I arrived only 10 minutes late exactly (into a 30 minute appointment), I was rudely declined an appointment in a way that was quite shocking. Over the past 3 years of attending this clinic I have observed that the young girls who work here often treat customers harshly and it seems to be the staff culture. I hope this is of assistance and I would like to remind business owners that living is hard, and a disrespectful interaction like I experienced today can be very triggering for members of the public who may have just buried a loved one or be facing all manner of stress or trauma. Everyone kindness and respect.

My first 3 laser sittings on full face were good. Staff is kind and good. But staff at Charlestown always missed corners of lips. But this time, Within 5 days post laser treatment, hairs are back and dark and hard in strength. I have explained this thing to the staff last month as well and she said that corners of lips are bit difficult to do and always missed. I had same laser treatment from other shop and was effective and knows how to cover every area of face. I couldn’t understand that how Laser Clinic Charlestown staff don’t know the technique. It looks like they need more training and education or way to do the laser. One more thing, staff never clean the face before start the laser treatment. They just put the eye shields and start the laser. I have informed the staff member that air use on face is warm and not Cool which should be, but she said it’s always like this and this the way of laser treatment. I was really disappointed on the knowledge and education of staff. They should know that face is really sensitive part of skin and people in this profession should have Proper knowledge, which seems to be lacking here. The manager or boss of this laser clinic shop should pay more attention on enhancing education and practical work.

The staff at Charlestown Laser Clinics are always very welcoming and friendly. They go out of their way to make sure their clients are well looked after and feel as comfortable as possible when visiting the clinic. I also highly recommend Anna, one of the injectors. She is so knowledgeable and passionate about what she does and her work is absolutely amazing! All the girls are very knowledgeable. I wouldn’t go anywhere else!

The lady that does my laser hair removal was so sweet and lovely! the staff there are always so welcoming. When getting my laser done, i started feeling quite uncomfortable from the laser but the lady was very patient and comforting when gently doing my laser. Would definitely recommend! this is now my usual place for my laser hair removal.